Inside Sales Representative

Charlotte, North Carolina, United States | Customer Service | Full-time

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Company Overview

Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Its products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 130,000 product offerings, 80 distribution centers, 2 manufacturing plants, and a state-of-the-art field force that passionately serves over 90,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.

As Richelieu has recently celebrated 50 years of successful business since our humble beginnings in 1968, we understand the significance of a strong set of Core Values. Richelieu stands behind these Five Core Values and serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.

These values are what provides Richelieu the strength to live out our daily Mission: Enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.

Our Opportunity

We are currently seeking an Inside Sales Representative to join our team of professionals in Charlotte, NC.

Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about! More can be found out about us at Richelieu.com as well as Richelieu YouTube.

Key Responsibilities

As a critical and meaningful role within the Richelieu organization, the Inside Sales Representative is primarily responsible for providing customer service support to the company by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. This position is also responsible for ensuring that excellent standards of service and high levels of customer satisfaction are maintained. The Customer Service Representative will report directly to the Sales/Branch Manager. 

  • Answer phone calls from customers placing orders as well as provide sales quotes
  • Work closely alongside outside sales representatives with customer orders and quotes
  • Assist walk-in customers in the showroom with questions and order placement
  • Solicit new or complimentary sales for customers via phone as well as face-to-face in the showroom
  • Research product solutions for customers to solve field-project issues
  • Restock the showroom and perform cycle counts as required
  • Hours of operation are Monday to Friday from 8:00am – 5:00pm

What We Are Looking For

  • Related experience in a similar position
  • Building Materials industry experience a plus
  • Developed customer service, problem-solving, and project management skills
  • Team-oriented, shows initiative
  • Strong sense of drive and creativity
  • Proficient with Word and Excel
  • AS400 experience preferred but not mandatory
  • High School graduate, some college courses preferred
  • Ability to lift 50 lbs.

Compensation and Benefits

  • Competitive market-based salary plus quarterly commissions
  • Group insurance program (medical, dental, vision, life, disability, etc.)
  • Employee Stock Purchase Plan
  • 401(K)
  • Paid vacation and holidays
  • Corporate discount program
  • Workplace Wellness program