Customer Service Representative - Buffalo

Buffalo, New York, United States | Customer Service | Full-time

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Company Overview

Richelieu is a North American market leader in the distribution, importation, and manufacturing of specialty hardware and complementary products for the kitchen and bath, storage and closet, home office, and commercial environments. Our extensive customer base includes cabinetmakers, furniture and kitchen manufacturers, residential and commercial woodworkers, kitchen and bath dealers, contractors, designers, architects, and renovation superstores. With over 110,000 product offerings, 72 distribution centers, and a state of the art field force that passionately serves over 80,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever changing industry.

As Richelieu has recently celebrated 50 years of successful business since our humble beginnings in 1968, we understand the significance of a strong set of Core Values. Richelieu stands behind these Five Core Values and are the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.

Our Opportunity

We are currently seeking a Customer Service Representative to join our team of professionals in the Buffalo, NY area.

Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about! More can be found out about us at Richelieu.com as well as Richelieu YouTube.

Key Responsibilities

As a critical and meaningful role within the Richelieu organization, the Customer Service Representative is primarily responsible for providing customer service support to the organization by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. This position is also responsible for ensuring that excellent standards of service and high levels of customer satisfaction are maintained.

  • Answer phone calls from customers placing orders as well as provide sales quotes
  • Work closely alongside outside sales representatives with customer orders and quotes
  • Assist customers in the showroom with questions and order placement
  • Solicit new or complimentary sales for customers via phone as well as face-to-face in the showroom
  • Research product solutions for customers to solve field-project issues
  • Restock the showroom and perform cycle counts as required

Position Requirements

  • 1 - 2 years of experience in a similar position
  • Building Materials industry experience a plus
  • Developed customer service, problem-solving, and project management skills
  • Team-oriented, shows initiative
  • Strong sense of drive and creativity
  • Must be proficient with Microsoft Office applications; able to effectively use Excel, Word, Outlook, and Teams for daily responsibilities and tasks
  • AS400 experience preferred but not mandatory
  • High School graduate, some college courses preferred
  • Ability to lift 50 lbs.

Compensation and Benefits

  • Competitive market-based hourly rate
  • Group insurance program (medical, dental, vision, life, disability, etc.)
  • Employee Stock Purchase Plan
  • 401(K)
  • Paid vacation
  • Company discount program