Branch Manager, Boston/North Reading

North Reading, Massachusetts, United States | Management | Full-time

Apply

Company Overview

Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Its products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 130,000 product offerings, 84 distribution centers, 2 manufacturing plants, and a state-of-the-art field force that passionately serves over 90,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.

As Richelieu has recently celebrated 53 years of successful business since our humble beginnings in 1968, we understand the significance of a strong set of Core Values. Richelieu stands behind these Five Core Values and serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.

These values are what provides Richelieu the strength to live out our daily Mission: Enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.

Our Opportunity

We are currently seeking a Branch Manager to join our team of professionals in our North Reading, MA location (greater Boston area).


Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about! More can be found out about us at Richelieu.com as well as Richelieu YouTube.

Key Responsibilities

As a vital role charged with the management of both people and processes, the Branch Manager will be responsible for all phases of the Boston/North Reading branch office. With areas of responsibility including Warehouse Operations, Customer Service, and Inside Sales, the selected individual will provide leadership and guidance to a team of employees who are performing a wide variety of tasks. The incumbent will be responsible for the setting of department budgets, assurance of adequate staffing, the setting of daily priorities, maintaining of service levels, management of project schedules, and the delivery of continuous training and support.

  • Monitor, document, analyze, and report on warehouse and customer service metrics by reviewing daily, weekly, and monthly key performance indicators (on time shipping, fill rate, backorders, sales performance, customer feedback, etc.)
  • Ensure inventory management activities are performed as per procedure and policies (cycle counts, inventory variance reporting, slotting, replenishment, consolidation, etc.)
  • Oversee and ensure all logistics-related operations comply with applicable environmental, health, safety, and other regulatory rules and regulations
  • Provide leadership and guidance to Customer Service and Inside Sales teams through the analysis of phone data, average order values, order errors, and overall time in presence to ensure a high level of customer service
  • Ensure customer service and inside sales staff are consistently providing new or complimentary product solutions to customers while serving them on the phone as well as face-to-face in our showroom
  • Oversee that counter staff is re-stocking the showroom and performing cycle counts as required
  • Build a culture where employees at all departments are comfortable bringing ideas on how to improve processes, procedures, and overall customer experience
  • Hold responsibility for the overall hiring, training/developing, and supervising of branch staff for the purpose of achieving company goals and objectives
  • Drive and facilitate activities that improve coordination, communication, and teamwork between warehouse operations, customer service, inside and outside sales
  • Perform any other duties related to the position assigned by immediate leader

 

What We Are Looking For

  • 5+ years of experience in a similar management position
  • A strong, prestige-less, hands-on leader
  • Advanced leadership skills
  • Excellent communication skills with the ability to interact at all levels internally, as well as with suppliers and customers
  • KPI oriented, well organized
  • Prior personal customer service and warehouse experience is a merit
  • Proficiency with Microsoft Office applications; must be able to effectively use Excel, Word, Outlook for daily responsibilities and tasks
  • University degree preferred

 

Compensation and Benefits

  • Competitive market-based salary plus bonus
  • Group insurance program (medical, dental, vision, life, disability, etc.)
  • Employee Stock Purchase Plan
  • 401(K)
  • Company phone and laptop
  • Paid vacation and holidays

 

The above job description is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.