Territory Sales Representative, Eastern TN

Knoxville, Tennessee, United States | Outside Sales | Full-time


Company Overview

Richelieu is a leading North American distributor, importer and manufacturer of specialty
hardware and complementary products. Its products are targeted to an extensive customer base
of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture
manufacturers, door and window, residential and commercial woodworkers, and hardware
retailers including renovation superstores. Richelieu offers customers a broad mix of high-end
products sourced from manufacturers worldwide. With over 130,000 product offerings, 80 distribution centers, 2 manufacturing plants, and a state of the art field force that passionately serves over 90,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever changing industry.

As Richelieu has recently celebrated 50 years of successful business since our humble beginnings in 1968, we understand the significance of a strong set of Core Values. Richelieu stands behind these Five Core Values and serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.

These values are what provides Richelieu the strength to live out our daily Mission: Enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.

Our Opportunity

We are currently seeking a Territory Sales Representative that will be responsble for outside sales for our Eastern Tennessee sales region as well as Branch Management responsibilities for our Morristown, TN branch office location.

Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about! More can be found out about us at Richelieu.com as well as Richelieu YouTube.

Key Responsibilities

As a critical and meaningful role within our Eastern TN business, the Territory Sales Representative will be responsible for the overall relationship and management of day-to-day sales activities towards furniture and cabinet manufacturers in his/her territory. You will successfully manage the sales of Richelieu product solutions through structured consultative sales discussions, ultimately serving as a business advisor towards your customers. By positioning yourself as an indispensable resource, you will enable your customers to solve problems and increase business results. In turn, you will be building a thriving business of your own. You will also have day-to-day branch oversight responsibilities for our Morristown, TN branch office location, requiring you to be present at the branch 1-2 days per week.

  • Schedule and hold face-to-face meetings with new and existing customers, learning about their business and how Richelieu product solutions can enhance their results
  • Maintain accountability for the growth of your provided territory, both through new client acquisition as well as the development of existing relationships
  • Identify and analyze past buying patterns of current accounts, and brainstorm ways to become their stronger, more inclusive supplier
  • Provide a state of the art customer service experience, positioning yourself as their desired one-stop-shop
  • Ensure inventory/cycle counts and returns are completed/processed on time
  • Hold overall responsibility for the success of day-to-day shipping/receiving
  • Hold leadership/management responsibility for two direct reports
  • Educate yourself on, and continuously stay up to date with, Richelieu’s product offerings as well as ever-changing market conditions and competitive analysis
  • Be responsible for system information and personal reporting in CRM application

What We Are Looking For

  • Successful solutions/consultative-based outside sales experience from within hardware, industrial or electrical supply, or premium building materials industry
  • Current or previous Branch Management responsibilities/experience is an asset
  • Passionate, proactive, coachable, strong work ethic
  • Ability to schedule and manage your own time, delivering on the activities that produce results
  • Exceptional communication and interpersonal skills
  • Developed analytical, planning, organizing, monitoring, and leadership skills
  • Experience in Customer Relationship Management (CRM) software an asset
  • University degree

Compensation and Benefits

  • Competitive market-based salary plus monthly, quarterly, and annual commissions
  • Monthly car allowance and covered fuel
  • Business expense reimbursement
  • Group insurance program (medical, dental, vision, life, disability, etc.)
  • Employee Stock Purchase Plan
  • 401(K)
  • Company cell phone
  • Paid vacation and holidays
  • Corporate discount program
  • Workplace Wellness program